Payment and financing made simple
At Alameda Oral Surgery Group, we believe in complete transparency regarding your care and its costs. Before your treatment begins, you’ll receive a detailed, itemized statement of fees along with an estimate of your insurance coverage and any out-of-pocket costs. This ensures you fully understand your financial responsibility upfront.
Office payment policy
The following is an outline of our office payment policies. Please acquaint yourself with them and then sign below to acknowledge your understanding and acceptance of them.
Fees
Please feel free to discuss our fees with us at any time. Before any dental treatment begins, the patient and/or responsible party will receive a consultation regarding treatment plan and cost. We attempt to keep our fees at a fair level that reflects the quality of care provided in our office. Prompt payment will enable us to keep our fees lower for everyone; therefore, payment is due at the time services are rendered.
We accept cash, check (returned check fee $35), and all major credit cards.
Insurance
As a courtesy to our patients with insurance, we will file your insurance claim and allow you to pay only your deductible and/or estimated co-payment as services are rendered. Please remember that the contract is between you and your insurance company, and your total balance in our office is always your responsibility. We make every effort to give you an accurate estimate of what your portion of our fees will be, based on information provided to us. However, we have no way to guarantee the actual terms of your insurance policy. If for any reason there is a balance remaining after your insurance company’s payment, you will be sent a statement. Disputes regarding reimbursement or the amount of reimbursement are between you and your insurance carrier.
Past due accounts
Account aging begins the day your charges are incurred. Accounts that are ninety days past due will be turned over to a third party collection agency. We dislike doing this and will do so only if all other efforts to collect your unpaid balance have failed.
Missed appointments
If unable to keep an appointment please notify us at least 24 hours in advance. There is a fee for missed appointments.
Flexible payment and financing options
We accept various payment methods at the time of service, including cash, check, Discover, MasterCard, American Express, and Visa. To make managing costs easier, we also offer flexible financing through CareCredit—a trusted third-party lender that provides deferred interest financing and low monthly payments for advanced treatments.
Billing and payment assistance
We’re here to help with any billing or payment questions you may have. Please call our office, and one of our team members will be happy to assist you. We look forward to making your experience as smooth as possible!
Understanding your coverage
Our team is here to help you maximize your benefits. We’ll file your medical and dental insurance claims on your behalf. To streamline this process, please provide your insurance information at least one week prior to your first appointment so we can verify benefits and confirm coverage.